NDIS Plan Management in Tweed Heads & the Tweed Shire

Updated · iConnect Plan Management

iConnect Plan Management is a local, registered NDIS plan manager for NDIS participants in Tweed Heads and across the Tweed Shire. Our office is at Shop 1/29 Boyd St, Tweed Heads, and our team works between Tweed Heads and the Gold Coast, so we understand how life on the border works: many Tweed participants see therapists, support workers and suppliers on the Gold Coast as well as in New South Wales.

We pay your providers, claim the funds from the NDIS, track your budgets and send you a clear monthly statement, so you can spend your time on your goals instead of paperwork.

Talk to a local plan manager: call 1800 975 400, email [email protected] or start with our online intake form.

Who we support in the Tweed

We work with NDIS participants, families, carers and nominees throughout the Tweed Shire, including:

  • Tweed Heads
  • Tweed Heads South
  • Banora Point
  • Terranora
  • Bilambil Heights
  • Kingscliff
  • Cabarita Beach
  • Pottsville
  • Murwillumbah
  • Uki
  • the Northern Rivers

Plan management on the NSW–Queensland border

The NDIS is a national scheme, so your plan works the same way in New South Wales and Queensland. As your plan manager we can pay providers in Tweed Heads, Coolangatta, Robina or anywhere else in Australia, and you choose who supports you, not which side of the border they are on.

That flexibility matters in the Tweed, where the nearest specialist, allied health clinic or equipment supplier may be across the border on the Gold Coast.

Why Tweed participants choose iConnect

  • Local people who know the area. Our plan managers work across the Tweed and Gold Coast, so we know the local providers, therapists and support workers our clients use.
  • Fast, accurate provider payments. We check every invoice against your plan and the NDIS Pricing Arrangements and Price Limits, claim the funds from the NDIS and pay your provider promptly.
  • A clear monthly statement. You always know what has been spent and what is left in each budget.
  • More choice. As a plan-managed participant you can use NDIS-registered and unregistered providers.
  • No cost to you. Plan management is funded by the NDIS through the Improved Life Choices budget, so it does not come out of your other supports.

Getting started is simple

  1. Check your NDIS plan includes plan management (the Improved Life Choices budget). If it does not, ask your NDIA planner or Local Area Coordinator to add it at your next plan reassessment.
  2. Complete our online intake form or call 1800 975 400.
  3. We set up your service agreement and link to your plan in the NDIS portal.
  4. Your providers send their invoices to us, and we pay them and send you a monthly statement.

Frequently asked questions

Is there an NDIS plan manager in Tweed Heads?

Yes. iConnect Plan Management is a registered NDIS provider with an office at Shop 1/29 Boyd St, Tweed Heads, open Monday to Friday 9am to 4:30pm. We support participants in Tweed Heads, Banora Point, Kingscliff, Pottsville, Murwillumbah and the wider Tweed Shire. Call 1800 975 400 or complete our online intake form.

Can my Tweed Heads plan manager pay providers on the Gold Coast?

Yes. The NDIS is a national scheme, so a plan manager can pay providers in New South Wales, Queensland or any other state. Many of our Tweed clients use therapists and support workers on the Gold Coast, and we pay them the same way as local NSW providers.

How much does plan management cost in the Tweed?

Nothing out of your pocket. When your NDIS plan includes the Improved Life Choices budget (plan management), the NDIS pays your plan manager’s fees directly from that budget, so it does not reduce the funding for your other supports.

How do I switch to iConnect as my plan manager?

Make sure your NDIS plan includes plan management (Improved Life Choices), then complete our online intake form or call 1800 975 400. We set up your service agreement, connect to your plan in the NDIS portal and start paying your invoices.

More answers are on our NDIS plan management FAQ page, or read what a plan manager does.

Other areas we support