FAQ’s
Your NDIS Plan Management Questions Answered
Here, we’ve gathered answers to some of the most frequently asked questions about NDIS plan management. If you’re seeking clarity on various aspects of plan management or have specific inquiries, you’ve come to the right place.
Our aim is to provide you with valuable insights and solutions to common queries. However, if you can’t find the answer you’re looking for, our dedicated team is just a click away. Please don’t hesitate to reach out via our Contact Us page, and we’ll be delighted to assist you further.
At iConnect Plan Management, we’re not just about managing plans; we’re here to empower you with knowledge and support, ensuring your NDIS journey is as smooth as possible. Explore our FAQ section to get started on your path to understanding NDIS plan management better.
What is NDIS plan management, and how does it work?
NDIS plan management is a service that helps you manage your NDIS budget, pay invoices from service providers, and keep track of your spending. It allows you to have more choice and control over your support.
Think of a Plan Manager as your personal NDIS bookkeeper and guide. Plan Managers sort the invoicing hassle out for you, pay your service providers on your behalf, and help you budget your funding (your “plan”).
What are the benefits of using a plan manager for my NDIS plan?
Using a plan manager can simplify the administrative aspects of your NDIS plan, giving you more time to focus on achieving your goals. It also provides flexibility in choosing and accessing services from both NDIS-registered and non-registered providers.
Being plan managed costs you nothing.
When your plan includes Improved Life Choices, the NDIA completely covers the fees associated with Plan Management.
What expenses can be claimed through my NDIS plan?
You can claim expenses related to the supports outlined in your NDIS plan, including services, therapies, equipment, and more. Your plan manager can help you understand what’s claimable and assist with the paperwork.
Does a Plan Manager limit my choices?
No, by having a Plan Manager you actually have more choice. With a Plan Manager you can engage registered and unregistered providers.
Can you explain the different budget categories in my NDIS plan?
NDIS plans typically include three main budget categories: Core Supports, Capital Supports, and Capacity Building Supports. Each category serves a different purpose, such as covering daily living expenses, purchasing equipment, or building skills.
Yes, as your plan manager, we can assist you in tracking your budgets, ensuring that invoices are paid correctly, and providing regular financial statements to help you monitor your spending.
What is the process for making changes to my plan or goals?
To make changes to your plan or goals, you should contact your NDIS Support Coordinator or Local Area Coordinator. They will guide you through the process, assess your needs, and update your plan accordingly.
How can I maximise the benefits and supports available through my NDIS plan?
To maximise the benefits, it’s essential to regularly review your goals and work closely with your plan manager and support team. Identifying new goals and exploring innovative ways to achieve them can help you get the most out of your NDIS plan.
Absolutely, iConnect Plan Managers are 100% transparent. You have access to your budget and expenditure at any time. We will provide you with a monthly statement and are available for any questions you might have.
How do I transition from an old plan to my new ‘reviewed’ plan?
Once you have received your new NDIS plan, simple get in touch with our team by emailing us a copy of your plan. Once we receive, we do the rest.
We have a responsibility to provide services to participants in a safe manner, and take steps to prevent harm abuse and neglect. We understand that certain incidents can impact the health, safety or well-being of people with disability. We have developed our incident management system based on guidelines produced by the NDIS Quality and Safeguards Commission and the National Disability Insurance Scheme (Incident and Reportable Incidents) Rules 2018. For more information on this please refer to our Incidents Management page.
How often should I review and update my NDIS plan?
NDIS plans are generally reviewed annually. However, if your circumstances change significantly or you’ve achieved your goals ahead of schedule, you can request a plan review at any time.
How do I choose a suitable NDIS service provider?
Your plan manager can assist you in finding and connecting with NDIS-registered service providers that align with your goals and needs. You can also seek recommendations from your support network or the NDIS directory.
Is it better to have a local Plan Manager in my state?
It depends on your preferences and your location. You can work with any Plan Manager in Australia, but you may want to engage with a Plan Manager who operates on your same time zone. That way, you can always contact them at a time that suits you best.
How can I have iConnect manage my Plan?
For iConnect Plan Managers to manage your plan, you will first need to have ‘Improved Life Choices’ included in your NDIS plan.
If you do not have Improved Life Choices in your plan, you may want to request this if you have an upcoming planning meeting or review. During your review be sure you request that Improved Life Choices is included in your new plan. This will then cover future Plan Management, avoiding additional costs to you.
If you have a current plan without Improved Life Choices, and you wish to be plan managed, request a review of your NDIS plan – this process can take some time to complete.
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