NDIS Plan Management for Brisbane & Logan

Updated · iConnect Plan Management

iConnect Plan Management supports NDIS participants in Brisbane, Logan and the Redlands. Our team is based in South East Queensland, between the Gold Coast and Tweed Heads, and plan management is done by phone, email and online, so Brisbane and Logan clients get the same fast, friendly service as our local clients.

We pay your providers, claim from the NDIS, track your budgets and send you a monthly statement, so you have more time for the things that matter to you.

Talk to a local plan manager: call 1800 975 400, email [email protected] or start with our online intake form.

Areas we support in Brisbane and Logan

We plan manage for participants, families and nominees across Greater Brisbane, including:

  • Brisbane
  • Brisbane southside
  • Logan
  • Springwood
  • Beenleigh
  • Browns Plains
  • Loganholme
  • Redlands
  • Cleveland
  • Capalaba

How plan management works from Brisbane

Your providers send their invoices to us by email. We check them against your NDIS plan and the price limits, claim the funds from the NDIS and pay the provider. You receive a monthly statement showing what was paid and what is left in each budget, and you can call or email our team at any time.

Because the NDIS is national, there is no difference in how your plan works whether your plan manager is down the road or down the M1.

Why Brisbane participants choose iConnect

  • Fast, accurate provider payments. We check every invoice against your plan and the NDIS Pricing Arrangements and Price Limits, claim the funds from the NDIS and pay your provider promptly.
  • A clear monthly statement. You always know what has been spent and what is left in each budget.
  • More choice. As a plan-managed participant you can use NDIS-registered and unregistered providers.
  • No cost to you. Plan management is funded by the NDIS through the Improved Life Choices budget, so it does not come out of your other supports.

Getting started is simple

  1. Check your NDIS plan includes plan management (the Improved Life Choices budget). If it does not, ask your NDIA planner or Local Area Coordinator to add it at your next plan reassessment.
  2. Complete our online intake form or call 1800 975 400.
  3. We set up your service agreement and link to your plan in the NDIS portal.
  4. Your providers send their invoices to us, and we pay them and send you a monthly statement.

Frequently asked questions

Can a Gold Coast plan manager manage my NDIS plan in Brisbane?

Yes. The NDIS is a national scheme and plan management is handled by phone, email and online, so a plan manager does not need to be in your suburb. iConnect supports participants in Brisbane, Logan and the Redlands from our South East Queensland team.

What does an NDIS plan manager do in Brisbane?

A plan manager pays your providers, claims the funds from the NDIS, keeps track of your budgets and sends you a monthly statement. With a plan manager you can use registered and unregistered providers while someone else handles the paperwork.

Does plan management in Logan cost me anything?

No. Plan management is funded separately in your NDIS plan under Improved Life Choices. The fees are paid from that budget, so your money for supports, therapy and equipment is not reduced.

More answers are on our NDIS plan management FAQ page, or read what a plan manager does.

Other areas we support