# iConnect Plan Management

> iConnect Plan Management is a registered NDIS provider offering NDIS plan management. Our office is at Shop 1/29 Boyd St, Tweed Heads NSW, and our local team works between Tweed Heads and the Gold Coast, supporting participants in the Tweed Shire, Robina and the Gold Coast, Brisbane, Logan and Ipswich, and across Australia. We pay providers, process NDIS claims, track budgets and send monthly plan statements.

Key facts:
- Business: iConnect Plan Management ("Your Plan, Your Way"), a registered NDIS provider offering NDIS plan management.
- Phone: 1800 975 400 (free call within Australia). Email: info@iconnectpm.com.au. Website: https://iconnectpm.com.au/
- Office: Shop 1/29 Boyd St, Tweed Heads NSW 2485 (open Monday to Friday, 9am to 4:30pm; wheelchair accessible). Local team works between Tweed Heads (NSW) and the Gold Coast (QLD).
- Legal name: ICONNECT PLAN MANAGEMENT PTY LTD, ABN 72 642 008 071.
- Main service areas: Tweed Heads and the Tweed Shire (Banora Point, Kingscliff, Pottsville, Murwillumbah), Robina and the Gold Coast (Varsity Lakes, Burleigh Heads, Southport, Coomera).
- Also supports: Brisbane, Logan, the Redlands, Ipswich and Springfield, and participants anywhere in Australia (plan management is delivered by phone, email and online).
- Services: paying providers' invoices, processing NDIS claims, monthly plan statements, budget tracking, support to use NDIS-registered and unregistered providers.
- Cost to participant: none out of pocket. Plan management is funded by the NDIS under the Improved Life Choices budget.
- How to start: the NDIS plan must include plan management (Improved Life Choices); then complete the online intake form (https://iconnectpm.com.au/plan-management-intake-form/) or call 1800 975 400.
- Social: https://www.facebook.com/iconnectplanmanagement, https://www.instagram.com/iconnectpm/, https://maps.google.com/?cid=11018493976363462917

## Main pages
- [Home](https://iconnectpm.com.au/): Local NDIS plan managers for Tweed Heads, Robina and the Gold Coast, also supporting Brisbane and Ipswich. Prompt provider payments. Call 1800 975 400.
- [What We Do](https://iconnectpm.com.au/plan-management-what-we-do/): We pay your providers, process NDIS claims, track your budgets and send monthly statements, so you keep choice and control without the paperwork.
- [About Us](https://iconnectpm.com.au/about-us/): Meet iConnect Plan Management: an experienced, friendly team of registered NDIS plan managers based between Tweed Heads and the Gold Coast.
- [FAQ](https://iconnectpm.com.au/faq/): Answers to common NDIS plan management questions: what a plan manager does, who pays, budget categories, changing plans and choosing providers.
- [Contact Us](https://iconnectpm.com.au/contact-us/): Call 1800 975 400, email info@iconnectpm.com.au or request a callback. Local NDIS plan managers for the Tweed, Gold Coast, Brisbane and Ipswich.
- [Intake Form](https://iconnectpm.com.au/plan-management-intake-form/): Start NDIS plan management with iConnect. Complete our online intake form and our team will set up your service agreement and contact you.

## Service areas
- [Plan Managers Near Me](https://iconnectpm.com.au/plan-managers-near-me/): Looking for an NDIS plan manager near you? iConnect supports participants in Tweed Heads, Robina, the Gold Coast, Brisbane, Logan and Ipswich.
- [Tweed Heads](https://iconnectpm.com.au/ndis-plan-management-tweed-heads/): Local NDIS plan managers for Tweed Heads, Banora Point, Kingscliff, Murwillumbah and the Tweed Coast, paying providers on both sides of the border.
- [Robina & Gold Coast](https://iconnectpm.com.au/ndis-plan-management-gold-coast/): Local NDIS plan managers for Robina, Varsity Lakes, Burleigh, Southport and the Gold Coast. Prompt provider payments, monthly statements. Call 1800 975 400.
- [Brisbane & Logan](https://iconnectpm.com.au/ndis-plan-management-brisbane/): NDIS plan management for Brisbane, Logan, Beenleigh and the Redlands. We pay providers, process NDIS claims and send monthly statements. Call 1800 975 400.
- [Ipswich](https://iconnectpm.com.au/ndis-plan-management-ipswich/): NDIS plan management for Ipswich, Springfield, Redbank Plains and Goodna. Prompt provider payments and clear monthly statements. Call 1800 975 400.

## Policies
- [Incident Management](https://iconnectpm.com.au/incident-management-2/): How iConnect Plan Management prevents, records and investigates incidents following NDIS Quality and Safeguards Commission guidelines, and what is reportable.
- [Privacy Policy](https://iconnectpm.com.au/privacy-policy/): How iConnect Plan Management collects, holds, uses and protects your personal information, and how to access or correct it.

## Frequently asked questions
### Is there an NDIS plan manager in Tweed Heads?
Yes. iConnect Plan Management is a registered NDIS provider with an office at Shop 1/29 Boyd St, Tweed Heads, open Monday to Friday 9am to 4:30pm. We support participants in Tweed Heads, Banora Point, Kingscliff, Pottsville, Murwillumbah and the wider Tweed Shire. Call 1800 975 400 or complete our online intake form.

### Who is a good NDIS plan manager in Robina?
iConnect Plan Management is a registered NDIS plan manager with a local team working across Robina, the Gold Coast and Tweed Heads. We pay providers promptly, send monthly statements and let you use registered and unregistered providers. Call 1800 975 400 to talk to a local plan manager.

### Can a Gold Coast plan manager manage my NDIS plan in Brisbane?
Yes. The NDIS is a national scheme and plan management is handled by phone, email and online, so a plan manager does not need to be in your suburb. iConnect supports participants in Brisbane, Logan and the Redlands from our South East Queensland team.

### Is there an NDIS plan manager that services Ipswich?
Yes. iConnect Plan Management supports NDIS participants in Ipswich, Springfield, Redbank Plains, Goodna and the wider Ipswich region. Plan management is handled by phone, email and online, so you get full service without needing to visit an office.

### What is NDIS plan management, and how does it work?
NDIS plan management is a service that helps you manage your NDIS budget, pay invoices from service providers, and keep track of your spending. It allows you to have more choice and control over your support.

### What does a Plan Manager do?
Think of a Plan Manager as your personal NDIS bookkeeper and guide. Plan Managers sort the invoicing hassle out for you, pay your service providers on your behalf, and help you budget your funding (your “plan”).

### What are the benefits of using a plan manager for my NDIS plan?
Using a plan manager can simplify the administrative aspects of your NDIS plan, giving you more time to focus on achieving your goals. It also provides flexibility in choosing and accessing services from both NDIS-registered and non-registered providers.

### Who pays for my Plan Manager?
Being plan managed costs you nothing. When your plan includes Improved Life Choices, the NDIA completely covers the fees associated with Plan Management.

### What expenses can be claimed through my NDIS plan?
You can claim expenses related to the supports outlined in your NDIS plan, including services, therapies, equipment, and more. Your plan manager can help you understand what’s claimable and assist with the paperwork.

### Does a Plan Manager limit my choices?
No, by having a Plan Manager you actually have more choice. With a Plan Manager you can engage registered and unregistered providers.

### Can you explain the different budget categories in my NDIS plan?
NDIS plans typically include three main budget categories: Core Supports, Capital Supports, and Capacity Building Supports. Each category serves a different purpose, such as covering daily living expenses, purchasing equipment, or building skills.

### Can you help me understand the financial aspects of my NDIS plan, like budget tracking and paying invoices?
Yes, as your plan manager, we can assist you in tracking your budgets, ensuring that invoices are paid correctly, and providing regular financial statements to help you monitor your spending.

### What is the process for making changes to my plan or goals?
To make changes to your plan or goals, you should contact your NDIS Support Coordinator or Local Area Coordinator. They will guide you through the process, assess your needs, and update your plan accordingly.

### How can I maximise the benefits and supports available through my NDIS plan?
To maximise the benefits, it’s essential to regularly review your goals and work closely with your plan manager and support team. Identifying new goals and exploring innovative ways to achieve them can help you get the most out of your NDIS plan.

### Can I see where my funds go?
Absolutely, iConnect Plan Managers are 100% transparent. You have access to your budget and expenditure at any time. We will provide you with a monthly statement and are available for any questions you might have.

### How do I transition from an old plan to my new 'reviewed' plan?
Once you have received your new NDIS plan, simple get in touch with our team by emailing us a copy of your plan. Once we receive, we do the rest.

### How are incidents managed?
We have a responsibility to provide services to participants in a safe manner, and take steps to prevent harm abuse and neglect. We understand that certain incidents can impact the health, safety or well-being of people with disability. We have developed our incident management system based on guidelines produced by the NDIS Quality and Safeguards Commission and the National Disability Insurance Scheme (Incident and Reportable Incidents) Rules 2018. For more information on this please refer to our Incidents Management page .

### How often should I review and update my NDIS plan?
NDIS plans are generally reviewed annually. However, if your circumstances change significantly or you’ve achieved your goals ahead of schedule, you can request a plan review at any time.

### How do I choose a suitable NDIS service provider?
Your plan manager can assist you in finding and connecting with NDIS-registered service providers that align with your goals and needs. You can also seek recommendations from your support network or the NDIS directory .

### Is it better to have a local Plan Manager in my state?
It depends on your preferences and your location. You can work with any Plan Manager in Australia, but you may want to engage with a Plan Manager who operates on your same time zone. That way, you can always contact them at a time that suits you best.

### How can I have iConnect manage my Plan?
For iConnect Plan Managers to manage your plan, you will first need to have ‘Improved Life Choices’ included in your NDIS plan. If you do not have Improved Life Choices in your plan, you may want to request this if you have an upcoming planning meeting or review. During your review be sure you request that Improved Life Choices is included in your new plan. This will then cover future Plan Management, avoiding additional costs to you. If you have a current plan without Improved Life Choices, and you wish to be plan managed, request a review of your NDIS plan – this process can take some time to complete.

### How can I provide feedback?
Feedback good or bad is important to our team to ensure our services remain at their highest standard. For more information on providing feedback, please read the attached flyer .

## Optional
- [Full text of every page](https://iconnectpm.com.au/llms-full.txt)

Last updated: 2026-10-25